Maybe people are basically good after all. Impraise is a Dutch startup that built an app for collecting feedback on co-workers. It’s used by companies like Atlassian, Ogilvy and Elsevier, with about 90% of that feedback generated anonymously.
While the feedback sent within the Impraise app
is anonymous, senders are asked to rate how positive the feedback they
sent was. On a scale from one to 10, for example, feedback rated 10
would mean the sender just sent extremely positive feedback to a
co-worker.
We asked Impraise to analyze what sort of
feedback people gave their co-workers. The company pulled 230,000
instances of feedback from the last 18 months. Impraise improbably found
that nearly 92% of feedback was positive. Feedback is considered
positive when it’s rated six or better on a normalized 10-point scale
(each Impraise customer can modify the scale, so it’s not always 10
points).
Bas Kohnke, Impraise’s chief executive and
co-founder, says the majority of its customers are based in the US, UK
or the Netherlands. Most customers using Impraise ask for feedback once
every two weeks, he said. The results from Impraise are also somewhat
skewed in favor of younger tech companies, which Kohnke says make up the
majority of its customers.
Impraise wants to create a “feedback culture” for
its customers, Kohnke says. “People are often not comfortable giving
feedback,” he says. “That’s where anonymity comes into play,” he says.
Impraise may be providing human resources departments with a much needed
solution.Gallup has found that nearly 70% of American workers don’t feel engaged at work. That’s contributing to employees quitting because of ineffective or infrequent communication.
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